Adjusters, Insurance

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Adjusters, Insurance

Adjusters, Insurance - Working Conditions

In a typical work setting, insurance adjusters and examiners:

Interpersonal Relationships

  • Have a high level of social contact. They work closely with claimants, agents, and lawyers.
  • Often deal with claimants who are angry, upset, or rude.
  • Are often placed in conflict situations when people do not like their decisions.
  • Are responsible for work outcomes and results of other workers.
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  • Communicate with claimants, agents, and lawyers daily by telephone, e-mail, or in person.
  • Write letters and memos on a daily basis.
  • Work in a group or as part of a team.

Physical Work Conditions

  • Usually work indoors, but occasionally work outdoors when evaluating property loss.
  • Are often exposed to sounds and noise levels that are distracting and uncomfortable, such as from a busy office.
  • Work somewhat close to other people, such as when sharing office space.

Work Performance

  • Must be exact in their work. Errors could prevent claimants from receiving the payments they deserve.
  • Must repeat the same mental activities, such as analyzing information about claims.
  • Make decisions on a daily basis that strongly impact the company and claimants. They rarely consult a supervisor before making a decision.
  • Are able to set most tasks and goals without talking to a supervisor.
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  • Are moderately competitive with other insurance adjusters and examiners.
  • Must meet strict deadlines on a daily basis.


  • Generally have a set schedule each week.
  • Usually work more than 40 hours a week.
  • May work overtime after floods or big storms, when many people experience property loss.
  • May work nights and weekends to take statements from witnesses or claimants.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.