In a typical work setting, insurance adjusters and examiners:
- Have a high level of social contact. They work closely with claimants, agents, and lawyers.
- Often deal with claimants who are angry, upset, or rude.
- Are often placed in conflict situations when people do not like their decisions.
- Are responsible for work outcomes and results of other workers.
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- Communicate with claimants, agents, and lawyers daily by telephone, e-mail, or in person.
- Write letters and memos on a daily basis.
- Work in a group or as part of a team.
Physical Work Conditions
- Usually work indoors, but occasionally work outdoors when evaluating property loss.
- Are often exposed to sounds and noise levels that are distracting and uncomfortable, such as from a busy office.
- Work somewhat close to other people, such as when sharing office space.
- Must be exact in their work. Errors could prevent claimants from receiving the payments they deserve.
- Must repeat the same mental activities, such as analyzing information about claims.
- Make decisions on a daily basis that strongly impact the company and claimants. They rarely consult a supervisor before making a decision.
- Are able to set most tasks and goals without talking to a supervisor.
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- Are moderately competitive with other insurance adjusters and examiners.
- Must meet strict deadlines on a daily basis.
- Generally have a set schedule each week.
- Usually work more than 40 hours a week.
- May work overtime after floods or big storms, when many people experience property loss.
- May work nights and weekends to take statements from witnesses or claimants.