In a typical work setting, insurance policy and claims clerks:

Interpersonal Relationships

• Have a high level of social contact and communicate with others by phone, e-mail, memos and in person every day.
• Occasionally deal with conflict situations and people who may be upset or angry.
• Work as part of a team or group.

Physical Work Conditions

• Almost always work indoors.
• Work near others usually in a shared office space.

Work Performance

• Must be very exact in their work and be sure all details are done correctly.
• Repeat the same mental and physical activities.
• Regularly make decisions that affect customers. They often seek counsel from supervisors.
• Work in a moderately competitive environment and meet daily deadlines.

Hours/Travel

• Work an established schedule each week.
• May work part time or full time.
• Usually work 40 hours a week.