Insurance policy and claims clerks process new and existing policies and record claims.

Most insurance policy and claims clerks work for insurance agents or large insurance companies. Insurance clerks update and reinstate existing policies. They process insurance changes and calculate new premiums or adjustments. They may compile reports for managers.

Some insurance clerks work mostly with claims. They obtain the necessary information, such as the details of an accident. When information is missing, they may contact the insured or other involved persons. Once claims are complete, clerks transmit them to claims representatives. They may handle the entire claims process if the incident is minor.

Clerks who work in large companies review applications and process new policies. They contact agents or customers to get missing information and to make sure information is correct. They may also contact them about the status of policies. When policies are approved, clerks prepare the required documents. They also calculate premiums, using rate standards.

Insurance clerks who work for insurance agents have more contact with customers. They take calls and answer questions. They take payments, give receipts, process changes and refunds, and submit applications for new policies to insurance carriers. They also obtain information about claims.