Office managers plan and oversee the work of office staff.

Office managers usually work in either customer service or clerical support. Their specific work tasks depend on the office, but they share many common duties.

Managers plan the work of office and support staff. They consider the strengths of each worker, deadlines, and the requirements of the job. Managers oversee staff to ensure the work is done properly and on time. They review each person's clerical work, or evaluate how they deal with customers.

Office managers evaluate staff performance and record the information in personnel files. If workers perform poorly, managers meet with them to discuss problems. They help workers to improve their performance. They might send them to a training course or arrange personal counseling.

Office managers interview and hire new staff. When new employees start work, managers orient them to the office and its procedures. They often teach new staff how to use the phone system, office equipment, and computer system. In addition, managers explain new procedures for regular staff. They train workers to operate new equipment or computer software. In some cases they arrange for outside training.

Managers resolve conflicts with upset customers or among staff members. They sometimes meet with union representatives to discuss work problems. Managers also consult with top managers about progress or issues in their department. They often suggest ways to improve office procedures.

Office managers perform many administrative duties. They perform routine work during busy periods. They compile data about their department and present it to top managers. They write progress reports. They make sure that office equipment runs properly. When it is needed, they request new equipment. In addition, office managers:

• Keep records
• Order supplies
• Help plan budgets