Mail Superintendents

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Mail Superintendents

Mail Superintendents - Working Conditions

In a typical work setting, postmasters and mail superintendents:

Interpersonal Relationships

  • Are responsible for the health and safety of their employees.
  • Are responsible for the work done by their employees.
  • Have a high level of social contact. They work closely with the public and other postal employees.
  • Deal with unpleasant, angry, or discourteous customers on a weekly basis.
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  • Are often placed in conflict situations.
  • Speak to large groups of people on a weekly basis.
  • Communicate with the public and other postal employees daily by telephone, e-mail, or in person.
  • Write letters and memos on a daily basis.
  • Work in a group or as part of a team.

Physical Work Conditions

  • Almost always work indoors. May occasionally work outdoors.
  • Are often exposed to contaminants.
  • Work somewhat close to other people, such as when sharing office space.

Work Performance

  • Must be exact in their work. Errors could result in lost or delayed mail.
  • Must repeat the same activities, such as resolving customer complaints.
  • Make decisions on a daily basis that strongly impact the public and other postal employees. They rarely consult a supervisor before making a decision.
  • Are able to set most tasks and goals for the day without talking to a supervisor.
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  • Are highly competitive with other delivery companies.
  • Must meet strict deadlines on a daily basis.


  • Generally have a set schedule each week.
  • Usually work more than 40 hours a week.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.