In a typical work setting, postmasters and mail superintendents:
- Are responsible for the health and safety of their employees.
- Are responsible for the work done by their employees.
- Have a high level of social contact. They work closely with the public and other postal employees.
- Deal with unpleasant, angry, or discourteous customers on a weekly basis.
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- Are often placed in conflict situations.
- Speak to large groups of people on a weekly basis.
- Communicate with the public and other postal employees daily by telephone, e-mail, or in person.
- Write letters and memos on a daily basis.
- Work in a group or as part of a team.
Physical Work Conditions
- Almost always work indoors. May occasionally work outdoors.
- Are often exposed to contaminants.
- Work somewhat close to other people, such as when sharing office space.
- Must be exact in their work. Errors could result in lost or delayed mail.
- Must repeat the same activities, such as resolving customer complaints.
- Make decisions on a daily basis that strongly impact the public and other postal employees. They rarely consult a supervisor before making a decision.
- Are able to set most tasks and goals for the day without talking to a supervisor.
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- Are highly competitive with other delivery companies.
- Must meet strict deadlines on a daily basis.
- Generally have a set schedule each week.
- Usually work more than 40 hours a week.