Reservation and ticket agents need knowledge in the following areas:

• Customer and Personal Service: Providing special services to customers based on their needs.
• English Language: The meaning and use of the English language.
• Computers and Electronics: Computer hardware and software.
• Public Safety and Security: How to protect people and property.
• Transportation: The methods and costs for moving people, goods, and materials.
• Geography: How to describe the location, features, and relationships of land, sea, and air.
• Psychology: People, their actions, and mental processes and how to treat problems.