Gate Agents

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Gate Agents

Gate Agents - Overview

Reservation and ticket agents make and confirm reservations and sell travel tickets.

Reservation and ticket agents work in a variety of settings including:

  • Large hotels
  • Airlines
  • Bus stations
  • Call centers

Reservation agents

Most reservation agents work for airlines or large hotel chains. They help people plan trips and make reservations. They usually work in large reservation centers where they answer phone calls and offer travel ideas. Agents give information about travel routes, time schedules, rates, and places to stay. They quote fares and room rates using computerized data. They also make and confirm travel schedules and hotel reservations.

Transportation ticket agents

Transportation ticket agents sell tickets, assign seats to passengers, and check baggage. In addition, they may answer questions, give directions, examine passports, or check in pets.

Gate agents

Gate agents work in airports. They help passengers board airplanes. They direct passengers to boarding gates and check their tickets and seat assignments. Gate agents also make boarding announcements over public address systems. They help youth or passengers with disabilities to board the airplane.

Travel clerks

Travel clerks usually work for member organizations such as auto clubs. They plan trips and offer travel suggestions such as the best route to take. They may also prepare an itinerary that shows points of interest, restaurants, and motels.

Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.