Gate Agents

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Gate Agents

Gate Agents - Preparation

To work as a reservation and ticket agent, you typically need to:

  • have a high school diploma or equivalent; and
  • complete short-term, on-the-job training.

Education after high school

No formal education is required beyond high school for this occupation. However, many employers prefer that you have computer skills.

On-the-job training

Most airline reservation and ticket agents learn their skills through company training programs. In a classroom setting, you learn company policies and ticketing procedures. You learn to use the airline's computer system to get information and make reservations. You also learn about airline regulations and safety procedures. After training, a supervisor or experienced agent monitors your work for a period. Training may last a few weeks.

In contrast, auto clubs, bus lines, and railroads tend to train their ticket agents and travel clerks on the job. They provide short, in-house classes that last a few days.

Military training

Some branches of the military train people to be transportation specialists. Training lasts six to nine weeks, depending on your specialty. Additional training occurs on the job.

Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.