Merchandise Managers


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Merchandise Managers

Merchandise Managers - Working Conditions

In a typical work setting, sales managers:

Interpersonal Relationships

  • Have a high level of social interaction. They constantly talk to customers, salespeople, and clerical staff.
  • Are somewhat responsible for the outcome of others’ work.
  • Often are placed in conflict situations when customers are unhappy with their products.
  • Sometimes deal with angry or unpleasant people.
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  • Communicate with salespeople and customers daily by telephone, e-mail, or in person.
  • Write letters and memos on a weekly basis.

Physical Work Conditions

  • Almost always work indoors. May work outdoors if managing outdoor dealerships or distributors.
  • Work in a vehicle most of the time. Sales managers travel by vehicle when visiting local offices.
  • Work somewhat close to salespeople, such as when sharing office space.

Work Performance

  • Must be exact in their work. Errors could result in serious financial losses for their company.
  • Repeat the same tasks and physical activities.
  • Make decisions on a daily basis that strongly impact the company. They rarely consult with a supervisor before making decisions.
  • Rarely consult a supervisor before setting tasks and goals for the day.
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  • Are highly competitive with other companies that sell similar products.
  • Must meet strict deadlines daily and weekly.

Hours/Travel

  • Generally have a set schedule each week.
  • Usually work more than 40 hours a week.
  • May travel to local, regional, and national offices.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.