Shoe and leather workers create and repair products such as footwear, wallets, luggage, and saddles.

When making new shoes or leather products, shoe and leather workers take measurements using calipers, tape measures, and rulers. They draw new patterns or modify patterns they have used before. They may make plaster casts to create and fit patterns.

Shoe and leather workers drill or punch holes in leather and other materials to attach metal rings, handles, and other hardware. To join parts, they sew or glue pieces together. They also use leather laces, clamps, and rivets. They attach accessories and ornaments to finish their work.

When making repairs, shoe and leather workers scrape or cut away worn or damaged parts. They sew rips and tears in luggage or wallets. They patch holes by hand or machine. They replace worn soles and heels on shoes and boots.

Shoe and leather workers also talk to customers about repairs they need. They inspect shoes and other items for defects. They estimate the price and set a date for the customer to return. Shoe and leather workers may stretch shoes or boots that are too tight. They also apply protective coatings to protect leather from water damage.

Some shoemakers build or modify footwear according to a doctor's prescription. They attach insoles to wooden forms shaped like a foot. They may make inserts, heel pads, and lifts from plaster casts of customers' feet.