Telephone operators help people make phone calls.

Telephone operators (also known as central office operators) help place local and long distance phone calls for people. They use switchboards and computer systems.

Sometimes callers need to know an area code, a telephone number, or an address. Operators look up this information in computerized directories. They also quote charges for long distance calls.

Telephone operators also help customers with special billing requests or problems. Sometimes operators help sell phone company services or plans. They may also interrupt phone calls during emergencies. In addition, they perform clerical duties, including typing, sorting mail, and filing.