Telephone operators need to:

Communicate

• Speak clearly so listeners can understand.
• Understand spoken information.
• Listen to others and ask questions.
• Understand written information.
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• Read and understand work-related materials.

Reason and Problem Solve

• Concentrate and not be distracted while performing a task.
• Analyze ideas and use logic to determine their strengths and weaknesses.
• Notice when something is wrong or is likely to go wrong.

Work with People

• Look for ways to help people.
• Be aware of others’ reactions and understand the possible causes.