Tour guides need to:
- Speak clearly so listeners can understand.
- Understand spoken information.
- Listen to others and ask questions.
- Understand written information.
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- Read and understand work-related materials.
Reason and Problem Solve
- Notice when something is wrong or is likely to go wrong.
Manage Oneself, People, Time, and Things
- Manage the time of self and others.
- Check how well one is learning or doing something.
Work with People
- Be aware of others’ reactions and understand the possible causes.
- Look for ways to help people.
- Change behavior in relation to others’ actions.