In a typical work setting, transportation agents:

Interpersonal Relationships

• Have a very high level of social interaction. Agents spend the majority of their time talking to shippers.
• Communicate by telephone, e-mail, and in person on a daily basis.
• Are responsible for the work done by other agents.
• Occasionally deal with conflict situations where people might become angry or unpleasant.
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• Usually work as part of a team.
• Have a high level of responsibility for the health and safety of others.

Physical Work Conditions

• Often work indoors in offices, freight handling areas, and passenger terminals. Occasionally work outdoors in the ramp area.
• Are sometimes exposed to sound and nosie levels that are distracting and uncomfortable.
• Usually wear a special uniform and badge that identifies them as an airline employee with clearance to work in secure areas.
• Work close to others, usually in a shared office space.

Work Performance

• Must be exact in their work and be sure all details are done so that freight is delivered on time.
• Make decisions on a daily basis that affect travelers and their organization's reputation. They often act without consulting a supervisor.
• Work in a highly competitive atmosphere where weekly deadlines must be met.
• Determine most of their daily tasks and goals without talking to a supervisor.
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• Repeat the same physical and mental activities.

Hours/Travel

• Generally work a set schedule.
• May work 40 hours a week or more. Most work more than 40 hours.