Cargo and Freight Agents

Transportation, Distribution, and Logistics > Cargo and Freight Agents > Working Conditions
Cargo and Freight Agents

Cargo and Freight Agents - Working Conditions

In a typical work setting, transportation agents:

Interpersonal Relationships

  • Have a very high level of social interaction. Agents spend the majority of their time talking to shippers.
  • Communicate in person and by telephone and e-mail on a daily basis.
  • Are somewhat responsible for the work done by other agents.
  • Are sometimes placed in conflict situations where people might become angry or unpleasant.
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  • Often work as part of a team.
  • Are somewhat responsible for others health and safety.

Physical Work Conditions

  • Often wear a special uniform and badge that identifies them as an airline employee with clearance to work in secure areas.
  • Sometimes work indoors in offices, freight handling areas, and passenger terminals. Also work outdoors in the ramp area.
  • Are sometimes exposed to sounds of operating aircraft at levels that are distracting and uncomfortable.
  • May share office space with others.

Work Performance

  • Must be exact in their work and be sure all details are done so that freight is delivered on time. Errors can have serious consequences.
  • Make decisions on a daily basis that affect travelers. They often act without consulting a supervisor, but occasionally seek input.
  • Determine most of their daily tasks and goals without talking to a supervisor.
  • Work in a moderately competitive atmosphere where daily deadlines must be met.
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  • Repeat the same physical and mental activities.


  • May work part time or full time. Most work full time.
  • Generally work a set schedule.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.