In a typical work setting, transportation agents:
- Have a very high level of social interaction. Agents spend the majority of their time talking to shippers.
- Communicate in person and by telephone and e-mail on a daily basis.
- Are somewhat responsible for the work done by other agents.
- Are sometimes placed in conflict situations where people might become angry or unpleasant.
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- Often work as part of a team.
- Are somewhat responsible for others health and safety.
Physical Work Conditions
- Often wear a special uniform and badge that identifies them as an airline employee with clearance to work in secure areas.
- Sometimes work indoors in offices, freight handling areas, and passenger terminals. Also work outdoors in the ramp area.
- Are sometimes exposed to sounds of operating aircraft at levels that are distracting and uncomfortable.
- May share office space with others.
- Must be exact in their work and be sure all details are done so that freight is delivered on time. Errors can have serious consequences.
- Make decisions on a daily basis that affect travelers. They often act without consulting a supervisor, but occasionally seek input.
- Determine most of their daily tasks and goals without talking to a supervisor.
- Work in a moderately competitive atmosphere where daily deadlines must be met.
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- Repeat the same physical and mental activities.
- May work part time or full time. Most work full time.
- Generally work a set schedule.