In a typical work setting, ushers and ticket takers:

Interpersonal Relationships

• Have a high level of contact with the public.
• Occasionally deal with unpleasant, angry, or discourteous patrons.
• Communicate with patrons and coworkers daily in person. They may also communicate via telephone.
• Work in a group or as part of a team.

Physical Work Conditions

• Usually work indoors in theaters. A few work outdoors at stadiums and outdoor theaters.
• Often wear a special uniform.
• Work near other people, but usually have a few feet of space separating them from others.
• Are often exposed to loud sounds or noise levels, especially during concerts or movies.

Work Performance

• Must be exact in their work so that patrons enjoy their visit.
• Repeat the same tasks, such as taking tickets and directing patrons to their seats.
• Must sometimes make decisions that affect the image of their employer. They are able to make some decisions without talking to a supervisor.
• Are able to set minor tasks and goals for the day without talking to a supervisor.
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• Must meet strict deadlines on a monthly basis.

Hours/Travel

• Generally have a set schedule each week.
• May work part time or full time, but most work less than 40 hours a week.
• May work only part of the year or only during special events.