General and Operations Managers

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General and Operations Managers

General and Operations Managers - Working Conditions

In a typical work setting, general and operations managers:

Interpersonal Relationships

  • Have a high level of job-required social interaction. They interact constantly with employees and clients.
  • Communicate by telephone, e-mail, and in person on a daily basis. They also write letters and memos, but less often.
  • Are greatly responsible for the work done by those they supervise.
  • Are regularly placed in conflict situations where people might become rude or angry.
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  • Are responsible for the health and safety of others.
  • Almost always work as part of a group or team.

Physical Work Conditions

  • Usually work indoors, but may on occasion work outside.
  • Are exposed to sounds and noise levels that are distracting or uncomfortable on a weekly basis. Factory machines can be quite loud.
  • Work near others. They often share the same work space.
  • Depending on the work site, may be exposed to contaminants. They may wear safety gear to protect themselves.

Work Performance

  • Must be sure their work is exact. Errors or omissions could cost the organization money.
  • Make decisions that affect employees and clients on a daily basis. They rarely consult a supervisor before deciding a course of action.
  • Regularly make decisions that strongly impact their employer's finances and reputation.
  • Set most of their daily tasks and goals without talking to a superior first.
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  • Abide by strict daily deadlines. This makes the work environment fairly competitive.
  • Repeat the same physical or mental activities.


  • Generally work a set schedule.
  • Work full time. Overtime is common.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.