General and Operations Managers

Business Management and Administration > General and Operations Managers > Knowledge
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General and Operations Managers

General and Operations Managers - Knowledge

General and operations managers need knowledge in the following areas:

  • Administration and Management: How to run a business or group.
  • Customer and Personal Service: Providing special services to customers based on their needs.
  • Personnel and Human Resources: The policies to hire and retain employees.
  • English Language: The meaning and use of the English language.
  • Mathematics: The rules and uses of numbers.
  • Clerical: General office work such as filling and storing information.
  • Economics and Accounting: Banking and business.
  • Sales and Marketing: The methods for selling products and services.
  • Production and Processing: How products are made and distributed.
  • Computers and Electronics: Computer hardware and software.
  • Public Safety and Security: How to protect people and property.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.