Arbitrators and mediators need to:

Communicate

• Listen to others and ask questions.
• Understand spoken information.
• Speak clearly so listeners can understand.
• Write clearly so other people can understand.
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• Understand written information.
• Read and understand work-related materials.

Reason and Problem Solve

• Use reasoning to discover answers to problems.
• Combine several pieces of information and draw conclusions.
• Judge the costs and benefits of a possible action.
• Analyze ideas and use logic to determine their strengths and weaknesses.
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• Notice when something is wrong or is likely to go wrong.
• Understand new information or materials by studying and working with them.
• Recognize the nature of a problem.
• Follow guidelines to arrange objects or actions in a certain order.
• Develop rules that group items in various ways.
• Think of original, unusual, or creative ways to solve problems.
• Think of new ideas about a topic.

Manage Oneself, People, Time, and Things

• Manage the time of self and others.

Work with People

• Solve problems by bringing others together to discuss differences.
• Persuade others to approach things differently.
• Be aware of others’ reactions and understand the possible causes.
• Change behavior in relation to others’ actions.
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• Look for ways to help people.
• Use several methods to learn or teach new things.