In a typical work setting, concierges:

Interpersonal Relationships

• Have a very high level of contact with others. They interact with guests throughout the day.
• Talk with guests via telephone, face-to-face, e-mail, letters, and memos.
• Are regularly placed in conflict situations with guests who may be rude or angry.
• Work as part of a team of concierges, baggage carriers, and other hotel staff.
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• Have some responsibility for the health and safety of guests.
• Are moderately responsible for the work done by others.

Physical Work Conditions

• Mostly work indoors. They may go outdoors to help guests with luggage.
• Occasionally are exposed to loud sounds and distracting noise levels.
• Work physically close to others.

Work Performance

• Must be very exact and accurate when performing work. Errors could cause a change of plans for guests.
• Repeat the same physical and mental activities.
• Make decisions that greatly impact guests on a daily basis.
• Determine most of their daily tasks and goals independently.
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• Must meet strict daily deadlines.

Hours/Travel

• Typically work an established schedule.
• Usually work full time.