Concierges make travel and entertainment arrangements for hotel guests. They also offer personal services in apartment and office buildings.

Concierges help hotel guests with a variety of tasks, including:

• Setting up dinner reservations
• Checking for directions
• Returning calls
• Sending packages

Using their knowledge of the local area, they help hotel guests by arranging tours and navigating unfamiliar city streets. They direct them to important landmarks and the best shopping. They recommend different restaurants and may make reservations.

Good concierges are skilled communicators who often speak more than one language. They may arrange child care for guests, help them locate lost items, and send packages. Concierges also must be able to help guests with unusual requests.

In apartment and office buildings, concierges may take messages or handle requests for housekeeping and maintenance.