To work as a concierge, you typically need to:

• have a high school diploma or equivalent; and
• complete moderate-term, on-the-job training.

Education after high school

No formal education is required beyond high school. Knowledge of a language other than English can be helpful in hotels that have guests from other countries.

Work experience

Concierges often have experience in other occupations. Some have worked in the hospitality industry as desk clerks. Others have been travel agents. Concierges must have a good knowledge about the local area and have good relationships with contacts at restaurants and theaters.

On-the-job training

New concierges usually receive informal, on-the-job training from an experienced worker. On the job, you learn:

• how to greet hotel guests;
• customer service, including how to meet difficult requests;
• information about the local area;
• hotel services; and
• hotel policies.

Training may last a few months.