Concierges need to:

Communicate

• Listen to others and ask questions.
• Understand spoken information.
• Speak clearly so listeners can understand.
• Understand written information.
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• Write clearly so other people can understand.
• Read and understand work-related materials.

Reason and Problem Solve

• Use reasoning to discover answers to problems.
• Notice when something is wrong or is likely to go wrong.
• Analyze ideas and use logic to determine their strengths and weaknesses.
• Think of new ideas about a topic.
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• Follow guidelines to arrange objects or actions in a certain order.
• Judge the costs and benefits of a possible action.
• Combine several pieces of information and draw conclusions.
• Think of original, unusual, or creative ways to solve problems.

Manage Oneself, People, Time, and Things

• Check how well one is learning or doing something.

Work with People

• Look for ways to help people.
• Be aware of others’ reactions and understand the possible causes.
• Change behavior in relation to others’ actions.
• Persuade others to approach things differently.