In a typical work setting, phlebotomists:

Interpersonal Relationships

• Have a very high degree of social interaction. They talk with patients and medical personnel throughout their day.
• Are greatly responsible for the health and safety of patients.
• Are sometimes placed in conflict situations where patients may be unpleasant or rude.
• Are greatly responsible for the work done by other phlebotomists and assistants.
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• Usually work as part of a team.
• Communicate with others in person and via telephone and e-mail on a daily basis. They also write letters and memos, but less frequently.

Physical Work Conditions

• Work indoors.
• Are frequently exposed to the diseases and infections of patients. To protect themselves they wear surgical gloves and other protective gear.
• Are occasionally exposed to loud or distracting sounds from nearby medical equipment.
• Come into physical contact with patients in order to complete the job.

Work Performance

• Must be extremely accurate and exact when performing the job. Errors could harm patients and impact test results.
• Make decisions on a daily basis that strongly impact patients. They consult doctors for some decisions, but make others without talking to a supervisor.
• Repeat the same physical and mental activities throughout the day.
• Are usually able to set their tasks for the day without consulting with a supervisor.
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• Work in a competitive atmosphere. Their days are structured around patient appointments.

Hours/Travel

• Usually work a set schedule.
• May work nights and weekends.