In a typical work setting, telemarketers:

Interpersonal Relationships

• Have a high level of social contact. They work with customers and coworkers.
• Deal with angry or unpleasant people on a daily basis.
• Are sometimes placed in conflict situations.
• Communicate with coworkers and customers daily by phone, e-mail, and in person.
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• Work with a group or as part of a team.

Physical Work Conditions

• Always work indoors.
• Are often exposed to sounds and noise levels that are distracting and uncomfortable.
• Work near other people, but usually have a few feet of space separating them from coworkers.

Work Performance

• Must be exact in their work.
• Must often repeat the same mental activities, such as convincing a customer to buy a product.
• Must often make decisions that affect customers. They consult supervisors for some decisions, but make most without talking to a supervisor.
• Are able to set some tasks for the day without talking to a supervisor.
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• Are competitive with other telemarketers.
• Must meet strict deadlines on a daily basis.

Hours/Travel

• Generally have a set schedule each week.
• May work part or full time, but most work less than 40 hours a week.
• Often work evenings. May work weekends.
• May work on short-term jobs or assignments.