Call Center Agents


Marketing > Call Center Agents > Employment & Outlook
111400
100563
Call Center Agents

Call Center Agents - Employment & Outlook

The table below provides information about the number of workers in this career in various regions. It also provides information about the expected growth rate and future job openings.

Employment

Major employers:

  • Telemarketing firms
  • Temporary work agencies

Outlook

Demand for this career is declining. Direct selling has moved to the Internet, e-mail, and postal mail. Many people have also asked telemarketers to take them off the call list. The national Do Not Call registry has affected sales made through telemarketing, which in turn has affected the number of jobs. Finally, some companies are hiring workers in other countries because they can be paid less than US workers.

Openings will occur as workers retire or leave this career. Applicants with sales ability and experience will fare best.

Telemarketers (CIS 100563)

Location Employment & Growth >>>> Annual openings



This occupation
All occupations


Illinois
2,405
Medium
&
-21.7%
8.2%
>>>>
266
Few
  Champaign Area
38
Very small
&
-34.2%
5.2%
>>>>
4
Very few
  Charleston-Effingham-Centralia Area
13
Very small
&
-23.1%
2.9%
>>>>
1
Very few
  Cook County
1,300
Medium
&
-21.9%
9.2%
>>>>
144
Few
  Decatur Area
14
Very small
&
-21.4%
3.8%
>>>>
2
Very few
  DeKalb-Elgin-Aurora Area
68
Very small
&
-16.2%
10.3%
>>>>
8
Very few
  Du Page County
273
Small
&
-17.9%
8.8%
>>>>
32
Very few
  Edwardsville Area
36
Very small
&
-16.7%
12.4%
>>>>
4
Very few
  Kankakee-Morris-Pontiac Area
17
Very small
&
-17.6%
6.0%
>>>>
3
Very few
  Lake County
104
Small
&
-18.3%
11.7%
>>>>
12
Very few
  McHenry County
23
Very small
&
-21.7%
7.6%
>>>>
3
Very few
  Mt Vernon-Marion-Carbondale Area
14
Very small
&
-28.6%
4.4%
>>>>
2
Very few
  Northwest Illinois Area
49
Very small
&
-28.6%
4.3%
>>>>
5
Very few
  Peoria-Bloomington Area
170
Small
&
-34.7%
4.5%
>>>>
14
Very few
  Quincy-Macomb-Galesburg Area
12
Very small
&
-33.3%
3.5%
>>>>
1
Very few
  Rock Island-Moline Area
22
Very small
&
-31.8%
5.6%
>>>>
2
Very few
  Rockford Area
63
Very small
&
-30.2%
6.6%
>>>>
6
Very few
  Springfield Area
47
Very small
&
21.3%
4.6%
>>>>
8
Very few
  St Louis-Belleville Area
22
Very small
&
-22.7%
0.9%
>>>>
3
Very few
  Vermilion County
39
Small
&
-46.2%
-0.5%
>>>>
2
Very few
  Will County
65
Very small
&
-6.2%
14.9%
>>>>
9
Very few
United States
85,200
Medium
&
-21.6%
4.0%
>>>>
8,000
Few
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.