Telemarketers need to:

Communicate

• Listen to others and ask questions.
• Speak clearly so listeners can understand.
• Understand spoken information.
• Read and understand work-related materials.
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• Understand written information.

Reason and Problem Solve

• Concentrate and not be distracted while performing a task.
• Analyze ideas and use logic to determine their strengths and weaknesses.

Work with People

• Persuade others to approach things differently.
• Look for ways to help people.
• Be aware of others’ reactions and understand the possible causes.
• Solve problems by bringing others together to discuss differences.