In a typical work setting, baggage porters and bellhops:

Interpersonal Relationships

• Have a high level of social interaction. They constantly interact with guests and other hotel staff.
• Are sometimes placed in conflict situations in which guests may be rude or angry.
• Communicate with hotel guests everyday by telephone.
• Always work as part of a team that provides service to guests.
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• Are somewhat responsible for the health and safety of hotel guests.
• Are somewhat responsible for the work done by other hotel staff.

Physical Work Conditions

• Always wear uniforms.
• Mostly work outdoors, under a cover.
• Are exposed to hot and cold temperatures depending on the season.
• Are sometimes exposed to loud or distracting sounds.
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• Are exposed to automobile exhaust and other environmental pollution everyday.

Work Performance

• Must finish all details of the job so that guests are satisfied.
• Must be accurate in their work so that guests receive the right luggage.
• Can set some tasks and goals without consulting a supervisor.
• Meet strict deadlines everyday to make sure people and baggage make their travel connections.
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• Rarely consult a supervisor before making a decision.

Hours/Travel

• May work part time or full time.
• May work days, evenings, weekends, and holidays.
• Typically has a regular work schedule.