In a typical work setting, counter and rental clerks:

Interpersonal Relationships

• Have a high level of social interaction with customers.
• Deal with angry or discourteous customers frequently.
• Are sometimes placed in conflict situations when customers are unhappy with rented equipment or a service they purchased.
• Have face-to-face conversations, talk with customers over the phone, and send emails all the time.
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• Work as part of a team.

Physical Work Conditions

• Mostly work indoors.
• Are often exposed to sound levels that are distracting or uncomfortable.
• Work very near other people and have little space between self and others. This is especially true when renting equipment, such as skis and boots, which must be adjusted on the wearer.

Work Performance

• Must be exact in their work and be sure that all details are done so that customers are satisfied.
• Repeat the same tasks, such as fitting equipment and filling out forms.
• Make daily decisions that affect the image of their employer, usually without consulting a supervisor.
• Can set most tasks and goals without talking to a supervisor, as long as deadlines are met.

Hours/Travel

• May work full time or part time.
• May work weekends, evenings, and holidays.