Flight attendants need to:

Communicate

• Speak clearly so listeners can understand.
• Listen to others and ask questions.
• Understand spoken information.
• Read and understand work-related materials.
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• Understand written information.

Reason and Problem Solve

• Notice when something is wrong or is likely to go wrong.
• Use reasoning to discover answers to problems.
• Follow guidelines to arrange objects or actions in a certain order.
• Combine several pieces of information and draw conclusions.
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• Analyze ideas and use logic to determine their strengths and weaknesses.
• Understand new information or materials by studying and working with them.
• Concentrate and not be distracted while performing a task.
• Develop rules that group items in various ways.
• Judge the costs and benefits of a possible action.

Manage Oneself, People, Time, and Things

• Check how well one is learning or doing something.
• Manage the time of self and others.

Work with People

• Be aware of others’ reactions and understand the possible causes.
• Look for ways to help people.
• Change behavior in relation to others’ actions.
• Persuade others to approach things differently.

Perceive and Visualize

• Quickly and accurately compare letters, numbers, objects, pictures, or patterns.
• Identify a pattern (a figure, object, word, or sound) that is hidden in distracting material.