Hotel desk clerks need to:

Communicate

• Understand spoken information.
• Speak clearly so listeners can understand.
• Listen to others and ask questions.
• Understand written information.
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• Read and understand work-related materials.
• Write clearly so other people can understand.

Reason and Problem Solve

• Notice when something is wrong or is likely to go wrong.
• Recognize the nature of a problem.
• Follow guidelines to arrange objects or actions in a certain order.
• Judge the costs and benefits of a possible action.
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• Use reasoning to discover answers to problems.
• Develop rules that group items in various ways.

Manage Oneself, People, Time, and Things

• Motivate, develop, and direct people as they work.
• Manage the time of self and others.
• Check how well one is learning or doing something.

Work with People

• Be aware of others’ reactions and understand the possible causes.
• Look for ways to help people.
• Change behavior in relation to others’ actions.