To work as a receptionist, you typically need to:

• have a high school diploma or equivalent; and
• complete short-term, on-the-job training.

Education after high school

Formal training is not required for most receptionists. However, training is an option for medical receptionists. These programs last about one year. You learn to handle tasks that are unique to medical offices.

On-the-job training

Receptionists generally learn their skills on the job. For example, you learn how to operate the telephone system and computers. You also learn the proper procedures for greeting visitors and distributing mail. Training may last up to a month.

Receptionists who work at medical, dental, or law offices may receive additional training. For example, you need to recognize and understand the terms used in those fields.