In a typical work setting, retail salespeople:
Interpersonal Relationships
- Have a high level of contact with customers and coworkers.
- Communicate with customers and coworkers daily by telephone or in person.
- Have moderate responsibility for outcomes. Salespeople are expected to meet sales quotas.
- Occasionally deal with angry or discourteous people.
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- Work in a group or as part of a team.
Physical Work Conditions
- Almost always work indoors. However, retail salespeople may work outdoors if they sell items such as cars, plants, or lumber yard materials.
- Work near customers and coworkers, but usually have a few feet of space separating them from others.
Work Performance
- Must be exact in their work. This is so that customers are charged the correct price for items.
- Are able to set some tasks for the day without talking to a supervisor. This is because they often repeat the same tasks.
- Often make decisions that affect customers. They consult supervisors for some decisions, but make most without talking to a supervisor.
- Are moderately competitive with coworkers.
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- Must meet strict deadlines on a weekly basis, such as sales quotas.
- Repeat the same physical and mental activities.
Hours/Travel
- Generally have a set schedule each week.
- May work part time or full time, but most work 40 hours a week.
- May work evenings, weekends, or holidays. Often work longer hours around the winter holidays.
- May be discouraged from taking vacation time during peak shopping periods.