Customer service representatives work to help customers and solve complaints.
| Quick Facts: Customer Service Representatives | |
|---|---|
| Wages | Earn $42,815 per year |
| Employment | Very large occupation |
| 10 Year Growth | Declining |
| Annual Openings | Very High |
Preparation
A customer service representative typically needs to:
- have a high school diploma or equivalent
- complete short-term, on-the-job training
Working Conditions
In a typical work setting, customer service representatives:
- Have a high level of social contact with staff and customers. They are constantly answering questions and resolving conflicts.
- Often share a work space with other representatives.
- Repeat the same physical activities, such as entering data on a computer.
- Some work the standard 40-hour, five-day week. Those who work for call centers may work days, evenings, or weekends. Call centers are open 24 hours a day, seven days a week.
Wages
In Illinois, customer service representatives earn a median wage of $42,815 per year.
| $0 | $50 | $100 | $150 | $200 |
| Illinois |
$ amounts are in thousands of dollars.
Employment and Outlook
In Illinois, 123,084 customer service representatives work in this very large occupation.
| Location | Employment | 10 Year Growth | Annual Openings |
|---|---|---|---|
| Illinois | 123,084 Very large | -0.5% Declining | 15,358 Very High |