Adjustment Clerks - Employment & Outlook

The table below provides information about the number of workers in this career in various regions. It also provides information about the expected growth rate and future job openings.

Employment

Major employers:

Administrative and support companies
Retail companies
Banks and credit unions

Outlook

Demand for this career is expected to decline because many customer service representative tasks can be automated. Customers are able to perform simple customer service tasks using Internet self-service or interactive systems.

However, some growth is expected in business support centers to handle complex inquiries such as confirming insurance coverage or refunding accounts.

Many job openings will occur as people leave this career. Job prospects will be best in telephone call centers.

Customer Service Representatives (CIS 100293)

Location	Employment	&	Growth		>>>>	Annual openings
			This occupation	All occupations
Illinois	117,105 Very large	&	-2.7%	2.7%	>>>>	15,210 Very High
Champaign Area	1,998 Very large	&	-0.7%	1.9%	>>>>	266 Very High
Charleston-Effingham-Centralia Area	1,803 Very large	&	-7.1%	-1.2%	>>>>	220 Very High
Cook County	54,216 Very large	&	-2.4%	3.0%	>>>>	7,067 Very High
Decatur Area	899 Very large	&	-3.8%	0.1%	>>>>	115 Very High
DeKalb-Elgin-Aurora Area	5,142 Very large	&	-1.2%	4.0%	>>>>	681 Very High
Du Page County	14,774 Very large	&	-2.5%	3.7%	>>>>	1,924 Very High
Edwardsville Area	1,982 Very large	&	-0.5%	4.4%	>>>>	264 Very High
Jacksonville-Carlinville-Litchfield Area	699 Very large	&	-5.9%	-2.2%	>>>>	87 High
Kankakee-Morris-Pontiac Area	1,494 Very large	&	-3.4%	-0.1%	>>>>	192 Very High
Lake County	6,963 Very large	&	-5.6%	2.6%	>>>>	870 Very High
McHenry County	1,747 Very large	&	0.6%	6.1%	>>>>	236 Very High
Mt Vernon-Marion-Carbondale Area	1,365 Very large	&	-5.2%	0.2%	>>>>	171 Very High
Northwest Illinois Area	1,983 Very large	&	-0.1%	5.1%	>>>>	266 Very High
Peoria-Bloomington Area	5,821 Very large	&	0.1%	1.3%	>>>>	784 Very High
Quincy-Macomb-Galesburg Area	1,346 Very large	&	-7.1%	-1.6%	>>>>	164 Very High
Rock Island-Moline Area	1,681 Very large	&	-4.3%	1.8%	>>>>	214 Very High
Rockford Area	2,870 Very large	&	-3.0%	2.4%	>>>>	371 Very High
Shawnee National Forest Area	602 Very large	&	-7.5%	-0.3%	>>>>	73 High
Springfield Area	2,482 Very large	&	-4.9%	-0.8%	>>>>	313 Very High
St Louis-Belleville Area	2,123 Very large	&	-6.2%	0.2%	>>>>	263 Very High
Vermilion County	616 Very large	&	-4.2%	-5.1%	>>>>	78 Very High
Will County	4,728 Very large	&	-1.8%	5.4%	>>>>	621 Very High
United States	2,814,000 Very large	&	-5.5%	3.1%	>>>>	341,700 Very High