To work as a government benefits interviewer, you typically need to:

• have a high school diploma or equivalent; and
• complete moderate-term, on-the-job training.

Education after high school

The education requirements vary by agency. In some cases, you may qualify with only a high school diploma. However, many employers prefer applicants who have an associate degree. Some require applicants to have a bachelor's degree. Majors in sociology, social work, or other related areas are favored. The ability to speak a language other than English can be helpful.

Work experience

Work experience in clerical or community service jobs is best. Civil service positions often require passing a written exam.

On-the-job training

Government benefits interviewers receive training after they are hired. This may be in a classroom setting, on the job, or both. You study eligibility rules, work procedures, and interviewing techniques. A trainer or supervisor closely checks your work and guides you through the process. You work on a small number of cases at first. As you gain experience, your caseload increases. Typically, on-the-job training lasts up to one year.