In a typical work setting, reservation and ticket agents:

Interpersonal Relationships

• Have a high level of social contact. They work closely with passengers and customers.
• Communicate a great deal by telephone and in person. They also write letters, memos, and e-mail, but less frequently.
• Sometimes are placed in conflict situations in which passengers may become unpleasant or angry.
• May work as part of a team.
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• Are somewhat responsible for the health and safety of passengers.

Physical Work Conditions

• Often work indoors, but may on rare occasions work outdoors.
• Often wear a company uniform.
• Are often exposed to loud sounds and distracting noise levels, such as from departing and arriving planes.
• Often share work space with other ticket agents.
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• May be exposed to contaminants, especially if working outdoors.

Work Performance

• Repeat the same physical and mental tasks.
• Must be sure that all details are done and their work is exact. Errors could disrupt passengers' travel plans.
• Must keep pace with the speed of computers and ticketing equipment.
• Must meet strict daily and weekly deadlines.
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• Often make decisions that affect others without talking to a supervisor first.

Hours/Travel

• May work part time or full time. Schedules are usually established.
• May be required to work evenings, late night shifts, weekends, and holidays.