In a typical work setting, sales managers:

Interpersonal Relationships

• Have a high level of social interaction. They constantly talk to customers, salespeople, and clerical staff.
• Are somewhat responsible for the outcome of others’ work.
• Often are placed in conflict situations when customers are unhappy with their products.
• Sometimes deal with angry or unpleasant people.
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• Communicate with salespeople and customers daily by telephone, e-mail, or in person.
• Write letters and memos on a weekly basis.

Physical Work Conditions

• Almost always work indoors. May work outdoors if managing outdoor dealerships or distributors.
• Work in a vehicle most of the time. Sales managers travel by vehicle when visiting local offices.
• Work somewhat close to salespeople, such as when sharing office space.

Work Performance

• Must be exact in their work. Errors could result in serious financial losses for their company.
• Repeat the same tasks and physical activities.
• Make decisions on a daily basis that strongly impact the company. They rarely consult with a supervisor before making decisions.
• Rarely consult a supervisor before setting tasks and goals for the day.
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• Are highly competitive with other companies that sell similar products.
• Must meet strict deadlines daily and weekly.

Hours/Travel

• Generally have a set schedule each week.
• Usually work more than 40 hours a week.
• May travel to local, regional, and national offices.