In a typical work setting, telephone operators:

Interpersonal Relationships

• Have a high level of social contact with customers. They constantly talk with them over the phone.
• Sometimes work as part of a team.
• Often are placed in conflict situations in which others may be unpleasant, angry, or rude.

Physical Work Conditions

• Always work indoors.
• Often share work space with other operators.

Work Performance

• Must be highly accurate and make sure the details of their work are done. Errors could anger customers if they call the wrong number.
• Repeat the same activities over and over.
• Must match the pace of work with the speed of equipment.
• Regularly make minor decisions that impact customers. They usually act without talking to a supervisor first.
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• Work in a somewhat stressful environment where customers are constantly calling in.

Hours/Travel

• May work part time or full time.
• May work "split-shifts." For example, they might work during peak calling times in the late morning and then again in the early evening, with time off in between.
• May work days, evenings, weekends, and holidays.