The table below provides information about the number of workers in this career in various regions. It also provides information about the expected growth rate and future job openings.

Employment

Major employers:

• Telephone companies
• Cell phone companies
• Telephone answering services
• Hospitals

Outlook

Demand for this career is declining significantly. Advances in technology are reducing the need for operators. Automated phone systems recognize human speech and do many of the tasks formerly performed by operators. Companies also set up call centers in foreign countries. Finally, callers can look up phone numbers and area codes on the Internet.

Even though the number of jobs is declining, openings will still occur as current operators retire or move into other careers.

(CIS 100467)