To work as a telephone operator, you typically need to:

• have a high school diploma or equivalent; and
• complete short-term, on-the-job training.

Education after high school

No formal education beyond high school is required for this occupation.

On-the-job training

Most telephone operators learn their skills on the job. Employers generally combine practical training with some classroom work. Training often lasts up to one month. Training covers topics such as the national time zones and geography. You usually learn ways to calculate fees for various types of phone calls. You also learn how to use various phone systems. You may listen to tapes of yourself to help improve your diction and courtesy.