Receptionist

Receptionist training teaches the essential skills of verbal and written communication for clear interaction with customers, vendors and other employees. Students will learn organization skills to keep accurate records, time management skills to help with prioritizing. Students will also learn how to enhance listening and interpersonal skills to respond appropriately to customers that are upset. Typically work for companies across industries to assist customers and employees alike. They make copies or fax documents. Their job is to manage their office tasks while also answering calls from customers, answering questions, and helping visitors locate the correct office. They may also be responsible for taking inventory of office supplies and placing orders accordingly. Certification Type Description 1. DOL Certification Department of Labor 2. Emotional Intelligence Level 1Certification What is Emotional Intelligence? Understanding and Being Aware of Your Own Emotions 3. Microsoft Office Level 1Training Certification Word, PowerPoint, Excel, Adobe 4. Intuit QuickBooks 5. Accounting and Recordkeeping Level 1 6. Cyber Security Training Level 1 Certification How to Protect Clients Accounts 7. Business Communication Level 1 Effective Business Communication, Delivering Your Message and Understanding Your Audience 8. Sexual Harassment Level 1 What is Sexual Harassment and Recognizing sexual harassment in the workplace 9. Conflict Resolution Identifying Positions, Points of Disagreement, and Causes of Conflict