Customer Service Management Certificate
Overview
Approved By LWIA: 2
Last Re-Certification Date: 6/12/2026
Program Description
In the Customer Service Certificate program, you gain the skills needed to excel in customer-focused roles by fostering effective communication, problem-solving, relationship management, and ethical decision-making. Through coursework in customer service management, business communication, marketing, sales, management, and consumer behavior, you learn how to deliver outstanding customer experiences, adapt to various organizational environments, and leverage technology to enhance customer satisfaction and loyalty. You graduate prepared to contribute to the success of organizations within the business world.
Established in 2026
CIP: 52-0207 Customer Service Management.
Training Program Type
Vocational
Provider Information
McHenry County College
Program Contact Info
Associated Job Families and Occupations
- Management Occupations
- Sales and Related Occupations
- (413091 )
Certifying / Licensing / Registering Body
Quality Assurance
- North Central Association
- Illinois Community College Board
Education Information
Community College Certificate of Completion
32 Weeks ( 288.00 Hours / 18.00 Credit Hours )
| Tuition | $2,579.00 |
| Books | $118.00 |
| Fees | $332.00 |
| Total Cost | $3,029.00 |
Financial Aid
- Pell Grants
- Illinois Monetary Award Program
- Federal loans(Stafford, PLUS, etc)
- Institutional Scholarships
Application Procedure
Connect with the MCC WIOA Liaison for application and next step support at wioaliaison@mchenry.edu
Entry Requirements:
Nondiscrimination, Equal Opportunity, and Disability Provisions Compliance Assurance
- EEO Compliant: Yes
- Disability Accomodation: Yes
Program Offerings
- Full-Time Enrollment
- Part-Time Enrollment
- Classroom Instruction
- Online/E-Learning Instruction
Performance Data
Program: Customer Service Management Certificate
Overview
Approved By LWIA: 2
Last Re-Certification Date: 6/12/2026
Program Description
In the Customer Service Certificate program, you gain the skills needed to excel in customer-focused roles by fostering effective communication, problem-solving, relationship management, and ethical decision-making. Through coursework in customer service management, business communication, marketing, sales, management, and consumer behavior, you learn how to deliver outstanding customer experiences, adapt to various organizational environments, and leverage technology to enhance customer satisfaction and loyalty. You graduate prepared to contribute to the success of organizations within the business world.
Established in 2026
CIP: 52-0207 Customer Service Management.
Provider Information
McHenry County College
Program Contact Info
Associated Job Families and Occupations
- Management Occupations
- Sales and Related Occupations
- (413091 )
Certifying / Licensing / Registering Body
Quality Assurance
- North Central Association
- Illinois Community College Board
Education Information
Community College Certificate of Completion
32 Weeks ( 288.00 Hours / 18.00 Credit Hours )
| Tuition | $2,579.00 |
| Books | $118.00 |
| Fees | $332.00 |
| Total Cost | $3,029.00 |
Financial Aid
- Pell Grants
- Illinois Monetary Award Program
- Federal loans(Stafford, PLUS, etc)
- Institutional Scholarships
Application Procedure
Connect with the MCC WIOA Liaison for application and next step support at wioaliaison@mchenry.edu
Entry Requirements:
Nondiscrimination, Equal Opportunity, and Disability Provisions Compliance Assurance
- EEO Compliant: Yes
- Disability Accomodation: Yes
Program Offerings
- Full-Time Enrollment
- Part-Time Enrollment
- Classroom Instruction
- Online/E-Learning Instruction