Help Desk Specialist Certificate
Overview
Approved By LWIA: 2
Last Re-Certification Date: 7/18/2024
Program Description
The Help Desk Specialist Certificate prepares you for an entry-level position at a company's help desk where you'll perform question/problem diagnosis and guide users through step-by-step solutions in a call center environment. You'll learn a wide range of subjects from Microsoft Excel to networking and operating systems, carefully designed to facilitate success in several certifications, such as Microsoft Office Specialist (MOS) Excel, CompTIA IT Fundamentals+, CompTIA A+, CompTIA Network+, Microsoft MD-100, and Microsoft MD-101. Successful graduates are prepared to provide high-quality customer support and handle diverse IT issues in a help desk environment.
Stackable MCC certificates in this program include: Help Desk Specialist Certificate > IT Specialist Certificate > Computer Network Support Specialist Certificate > Information Security Analyst Certificate building up to the Network Security AAS
Established in 1998
CIP: 11-9999 Computer and Information Sciences and Support Services, Other.
Training Program Type
Vocational
Provider Information
McHenry County College
Program Contact Info
Associated Job Families and Occupations
- Computer and Mathematical Occupations
- (151231 )
- (151232 )
- (151251 )
- (151252 )
Certifying / Licensing / Registering Body
McHenry County College
Quality Assurance
- North Central Association
- Illinois Community College Board
- Industry Standard: Certified For Ase, A Plus, Novell, Etc.
Education Information
Industry Recognized Certification
32 Weeks ( 416.00 Hours / 26.00 Credit Hours )
| Tuition | $2,187.00 |
| Books | $130.00 |
| Fees | $897.00 |
| Other Expenses(Materials, Supplies, Tools, Uniforms, etc) | $0.00 |
| Total Cost | $3,214.00 |
Financial Aid
- Pell Grants
- Illinois Monetary Award Program
- Federal loans(Stafford, PLUS, etc)
- Institutional Scholarships
- IIA, SEOG, CWS, IWS, and VA
Application Procedure
For general information, please call a New Student Enrollment Coach in the Admissions Office at 815-479-7732. Once approved for training, please contact Kristen Mueller at 815-479-7842 or wioatraining@mchenry.edu
Entry Requirements:
Nondiscrimination, Equal Opportunity, and Disability Provisions Compliance Assurance
- EEO Compliant: Yes
- Disability Accomodation: Yes
Program Offerings
- Full-Time Enrollment
- Part-Time Enrollment
- Classroom Instruction
- Labs
- Night Classes
- Day Classes
- Online/E-Learning Instruction
Performance Data
Program: Help Desk Specialist Certificate
Overview
Approved By LWIA: 2
Last Re-Certification Date: 7/18/2024
Program Description
The Help Desk Specialist Certificate prepares you for an entry-level position at a company's help desk where you'll perform question/problem diagnosis and guide users through step-by-step solutions in a call center environment. You'll learn a wide range of subjects from Microsoft Excel to networking and operating systems, carefully designed to facilitate success in several certifications, such as Microsoft Office Specialist (MOS) Excel, CompTIA IT Fundamentals+, CompTIA A+, CompTIA Network+, Microsoft MD-100, and Microsoft MD-101. Successful graduates are prepared to provide high-quality customer support and handle diverse IT issues in a help desk environment.
Stackable MCC certificates in this program include: Help Desk Specialist Certificate > IT Specialist Certificate > Computer Network Support Specialist Certificate > Information Security Analyst Certificate building up to the Network Security AAS
Established in 1998
CIP: 11-9999 Computer and Information Sciences and Support Services, Other.
Provider Information
McHenry County College
Program Contact Info
Associated Job Families and Occupations
- Computer and Mathematical Occupations
- (151231 )
- (151232 )
- (151251 )
- (151252 )
Certifying / Licensing / Registering Body
McHenry County College
Quality Assurance
- North Central Association
- Illinois Community College Board
- Industry Standard: Certified For Ase, A Plus, Novell, Etc.
Education Information
Industry Recognized Certification
32 Weeks ( 416.00 Hours / 26.00 Credit Hours )
| Tuition | $2,187.00 |
| Books | $130.00 |
| Fees | $897.00 |
| Other Expenses(Materials, Supplies, Tools, Uniforms, etc) | $0.00 |
| Total Cost | $3,214.00 |
Financial Aid
- Pell Grants
- Illinois Monetary Award Program
- Federal loans(Stafford, PLUS, etc)
- Institutional Scholarships
- IIA, SEOG, CWS, IWS, and VA
Application Procedure
For general information, please call a New Student Enrollment Coach in the Admissions Office at 815-479-7732. Once approved for training, please contact Kristen Mueller at 815-479-7842 or wioatraining@mchenry.edu
Entry Requirements:
Nondiscrimination, Equal Opportunity, and Disability Provisions Compliance Assurance
- EEO Compliant: Yes
- Disability Accomodation: Yes
Program Offerings
- Full-Time Enrollment
- Part-Time Enrollment
- Classroom Instruction
- Labs
- Night Classes
- Day Classes
- Online/E-Learning Instruction