Basic Dental Office Management Certificate

Dental office managers serve as leaders in the practice. Their wide-ranging duties may include supervising staff, maintaining appointment schedules, coordinating patient treatment, or overseeing billing. Because dental assistants juggle a variety of clinical and administrative duties, they often have the skills to succeed as dental office managers, and vice-versa. Like dental assistants, dental office managers need to be extremely organized. They create and implement policies, procedures, schedules and systems that make the office run smoothly. Staying organized helps the team focus on their duties and creates a pleasant experience for patients. Dental office managers collaborate with a variety of people daily. They may discuss treatment and financial arrangements with patients, or work with vendors and insurance companies. Excellent office managers are adept at developing rapport with people and communicating with them effectively. The fast-paced nature of a dental practice means that dental office managers must think on their feet. From accommodating a last-minute patient to mediating conflicts between staff, excellent office managers are always ready to tackle unexpected issues creatively and calmly.