Help Desk Certificate
Overview
Approved By LWIA: 4
Last Re-Certification Date: 4/30/2026
Program Description
This certificate provides the industry standard skill sets for an entry level Help Desk Technician.
Established in 2021
CIP: 11-1003 Computer and Information Systems Security/Information Assurance.
Training Program Type
Vocational
Provider Information
Illinois Valley Community College
Associated Job Families and Occupations
- Computer and Mathematical Occupations
- (151231 )
- (151232 )
Certifying / Licensing / Registering Body
Illinois Department of Public Health.
Quality Assurance
- Industry Standard: IT Help Desk Standards
Education Information
License, Community College Certificate of Completion, Measurable Skills Gain (Lead to Credential), Measurable Skills Gain (Lead to Employment)
16 Weeks ( 360.00 Hours / 12.00 Credit Hours )
| Tuition | $1,848.00 |
| Books | $400.00 |
| Fees | $300.00 |
| Tests | $129.00 |
| Other Expenses(Materials, Supplies, Tools, Uniforms, etc) | $300.00 |
| Total Cost | $2,977.00 |
Financial Aid
- Federal loans(Stafford, PLUS, etc)
- Institutional Scholarships
Application Procedure
Please follow application instructions on our website: https://www.ivcc.edu/admissions/index.php
Entry Requirements:
- HS Diploma/GED
- Math - MTH 0920
- Reading - RED 0900
- Prerequisites - BIO 1200, EMT-B or EMT-I License
- Other - Current CPR Certification, Pre-admission exam
Nondiscrimination, Equal Opportunity, and Disability Provisions Compliance Assurance
- EEO Compliant: Yes
- Disability Accomodation: Yes
Program Offerings
- Part-Time Enrollment
- Classroom Instruction
- Labs
- Night Classes
- Day Classes
- Online/E-Learning Instruction
Performance Data
Program: Help Desk Certificate
Overview
Approved By LWIA: 4
Last Re-Certification Date: 4/30/2026
Program Description
This certificate provides the industry standard skill sets for an entry level Help Desk Technician.
Established in 2021
CIP: 11-1003 Computer and Information Systems Security/Information Assurance.
Provider Information
Illinois Valley Community College
Associated Job Families and Occupations
- Computer and Mathematical Occupations
- (151231 )
- (151232 )
Certifying / Licensing / Registering Body
Illinois Department of Public Health.
Quality Assurance
- Industry Standard: IT Help Desk Standards
Education Information
License, Community College Certificate of Completion, Measurable Skills Gain (Lead to Credential), Measurable Skills Gain (Lead to Employment)
16 Weeks ( 360.00 Hours / 12.00 Credit Hours )
| Tuition | $1,848.00 |
| Books | $400.00 |
| Fees | $300.00 |
| Tests | $129.00 |
| Other Expenses(Materials, Supplies, Tools, Uniforms, etc) | $300.00 |
| Total Cost | $2,977.00 |
Financial Aid
- Federal loans(Stafford, PLUS, etc)
- Institutional Scholarships
Application Procedure
Please follow application instructions on our website: https://www.ivcc.edu/admissions/index.php
Entry Requirements:
- HS Diploma/GED
- Math - MTH 0920
- Reading - RED 0900
- Prerequisites - BIO 1200, EMT-B or EMT-I License
- Other - Current CPR Certification, Pre-admission exam
Nondiscrimination, Equal Opportunity, and Disability Provisions Compliance Assurance
- EEO Compliant: Yes
- Disability Accomodation: Yes
Program Offerings
- Part-Time Enrollment
- Classroom Instruction
- Labs
- Night Classes
- Day Classes
- Online/E-Learning Instruction