Customer Service and Sales Management

Overview

Approved By LWIA: 7
Last Re-Certification Date: 9/27/2022
Next Re-Certification Date: 10/10/2024

Program Description

Develop the skills needed to be an effective manager and leader. Gain knowledge in what manager responsibilities entail including methods of communication, problem solving, delegation and motivation. Support the capabilities of all team members and know how to address issues and manage conflicts as they arise. Financial and budgeting functions to meet organizational goals will also be emphasized throughout the program. Learn the background and techniques of quality customer interactions to ensure every single contact with your organization is a positive experience. Understand how to establish positive business relationships and recognize crucial points throughout customer experience to increase abilities to solve problems and offer effective solutions. Learn practical leadership skills, the ability to motivate, coach, communicate with, and to teach employees to be more effective in their jobs. Learn how to effectively influence others and get results. Explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills. Learn how to identify and assess ethical dilemmas and formulate the best strategies for addressing them. Individuals taking this program may be new managers and individual contributors seeking to develop or enhance leadership abilities with practical skills.

Established in 2021

CIP: 52-0299 Business Administration, Management and Operations, Other.

Training Program Type

Vocational

Provider Information

Program Contact Info

1200 W. Algonquin Road
Palatine, IL 60067
(847) 758-2372

Associated Job Families and Occupations

Certifying / Licensing / Registering Body

Quality Assurance

  • North Central Association
  • Illinois Community College Board

Education Information

Community College Certificate of Completion

12 Weeks ( 18.00 Hours / 0.00 Credit Hours )

Tuition$3,240.00
Books$385.00
Total Cost$3,625.00

Financial Aid

Application Procedure

WIOA and TAA students need to contact the Harper College Workforce Coordinator at (847) 758-2372 or WIOA@harpercollege.edu The maximum tuition and fees amount approved for this occupation is $8,000.

Entry Requirements:

  • Prerequisites - General end-user computer, Microsoft Office and internet skills recommended

Nondiscrimination, Equal Opportunity, and Disability Provisions Compliance Assurance

  • EEO Compliant: Yes
  • Disability Accomodation: Yes

Program Offerings

  • Part-Time Enrollment
  • Classroom Instruction
  • Night Classes
  • Online/E-Learning Instruction

Performance Data

Program: Customer Service and Sales Management

Overview

Approved By LWIA: 7
Last Re-Certification Date: 9/27/2022
Next Re-Certification Date: 10/10/2024

Program Description

Develop the skills needed to be an effective manager and leader. Gain knowledge in what manager responsibilities entail including methods of communication, problem solving, delegation and motivation. Support the capabilities of all team members and know how to address issues and manage conflicts as they arise. Financial and budgeting functions to meet organizational goals will also be emphasized throughout the program. Learn the background and techniques of quality customer interactions to ensure every single contact with your organization is a positive experience. Understand how to establish positive business relationships and recognize crucial points throughout customer experience to increase abilities to solve problems and offer effective solutions. Learn practical leadership skills, the ability to motivate, coach, communicate with, and to teach employees to be more effective in their jobs. Learn how to effectively influence others and get results. Explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills. Learn how to identify and assess ethical dilemmas and formulate the best strategies for addressing them. Individuals taking this program may be new managers and individual contributors seeking to develop or enhance leadership abilities with practical skills.

Established in 2021

CIP: 52-0299 Business Administration, Management and Operations, Other.

Provider Information

Program Contact Info

1200 W. Algonquin Road
Palatine, IL 60067
(847) 758-2372

Associated Job Families and Occupations

Certifying / Licensing / Registering Body

Quality Assurance

  • North Central Association
  • Illinois Community College Board

Education Information

Community College Certificate of Completion

12 Weeks ( 18.00 Hours / 0.00 Credit Hours )

Tuition$3,240.00
Books$385.00
Total Cost$3,625.00

Financial Aid

Application Procedure

WIOA and TAA students need to contact the Harper College Workforce Coordinator at (847) 758-2372 or WIOA@harpercollege.edu The maximum tuition and fees amount approved for this occupation is $8,000.

Entry Requirements:

  • Prerequisites - General end-user computer, Microsoft Office and internet skills recommended

Nondiscrimination, Equal Opportunity, and Disability Provisions Compliance Assurance

  • EEO Compliant: Yes
  • Disability Accomodation: Yes

Program Offerings

  • Part-Time Enrollment
  • Classroom Instruction
  • Night Classes
  • Online/E-Learning Instruction