Customer Service and Sales Management
Overview
Approved By LWIA: 7
Last Re-Certification Date: 9/27/2022
Program Description
Develop the skills needed to be an effective manager and leader. Gain knowledge in what manager responsibilities entail including methods of
communication, problem solving, delegation and motivation. Support the capabilities of all team members and know how to address issues and
manage conflicts as they arise. Financial and budgeting functions to meet organizational goals will also be emphasized throughout the program.
Learn the background and techniques of quality customer interactions to ensure every single contact with your organization is a positive experience. Understand how to establish positive business relationships and recognize crucial points throughout customer experience to increase abilities to solve problems and offer effective solutions. Learn practical leadership skills, the ability to motivate, coach, communicate with, and to teach employees to be more effective in their jobs. Learn how to effectively influence others and get results. Explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills. Learn how to identify and assess ethical dilemmas and formulate the best strategies for addressing them. Individuals taking this program may be new managers and individual contributors seeking to develop or enhance leadership abilities with practical skills.
Established in 2021
CIP: 52-0299 Business Administration, Management and Operations, Other.
Training Program Type
Vocational
Provider Information
Harper College
Associated Job Families and Occupations
Certifying / Licensing / Registering Body
Quality Assurance
- North Central Association
- Illinois Community College Board
Education Information
Community College Certificate of Completion
12 Weeks ( 18.00 Hours / 0.00 Credit Hours )
Tuition | $3,240.00 |
Books | $385.00 |
Total Cost | $3,625.00 |
Financial Aid
Application Procedure
WIOA and TAA students need to contact the Harper College Workforce Coordinator at
(847) 758-2372 or WIOA@harpercollege.edu The maximum tuition and fees amount approved for this occupation is $8,000.
Entry Requirements:
- Prerequisites - General end-user computer, Microsoft Office and internet skills recommended
Nondiscrimination, Equal Opportunity, and Disability Provisions Compliance Assurance
- EEO Compliant: Yes
- Disability Accomodation: Yes
Program Offerings
- Part-Time Enrollment
- Classroom Instruction
- Night Classes
- Online/E-Learning Instruction
Performance Data
Program: Customer Service and Sales Management
Overview
Approved By LWIA: 7
Last Re-Certification Date: 9/27/2022
Program Description
Develop the skills needed to be an effective manager and leader. Gain knowledge in what manager responsibilities entail including methods of
communication, problem solving, delegation and motivation. Support the capabilities of all team members and know how to address issues and
manage conflicts as they arise. Financial and budgeting functions to meet organizational goals will also be emphasized throughout the program.
Learn the background and techniques of quality customer interactions to ensure every single contact with your organization is a positive experience. Understand how to establish positive business relationships and recognize crucial points throughout customer experience to increase abilities to solve problems and offer effective solutions. Learn practical leadership skills, the ability to motivate, coach, communicate with, and to teach employees to be more effective in their jobs. Learn how to effectively influence others and get results. Explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills. Learn how to identify and assess ethical dilemmas and formulate the best strategies for addressing them. Individuals taking this program may be new managers and individual contributors seeking to develop or enhance leadership abilities with practical skills.
Established in 2021
CIP: 52-0299 Business Administration, Management and Operations, Other.
Provider Information
Harper College
Associated Job Families and Occupations
Certifying / Licensing / Registering Body
Quality Assurance
- North Central Association
- Illinois Community College Board
Education Information
Community College Certificate of Completion
12 Weeks ( 18.00 Hours / 0.00 Credit Hours )
Tuition | $3,240.00 |
Books | $385.00 |
Total Cost | $3,625.00 |
Financial Aid
Application Procedure
WIOA and TAA students need to contact the Harper College Workforce Coordinator at
(847) 758-2372 or WIOA@harpercollege.edu The maximum tuition and fees amount approved for this occupation is $8,000.
Entry Requirements:
- Prerequisites - General end-user computer, Microsoft Office and internet skills recommended
Nondiscrimination, Equal Opportunity, and Disability Provisions Compliance Assurance
- EEO Compliant: Yes
- Disability Accomodation: Yes
Program Offerings
- Part-Time Enrollment
- Classroom Instruction
- Night Classes
- Online/E-Learning Instruction