In a typical work setting, secretaries:

Interpersonal Relationships

• Have a high level of social contact. They work closely with clients and managers.
• Often deal with unpleasant, angry, or discourteous clients and are sometimes placed in conflict situations.
• Communicate with clients and managers daily by telephone, e-mail, or in person. Frequently write letters and memos.
• Work in a group or as part of a team.

Physical Work Conditions

• Always work indoors.
• Work closely with others but usually have a separate space in the office.

Work Performance

• Must be highly accurate in their work so that documents are professional.
• Repeat the same physical activities, such as working at a computer and answering the phone.
• Often make decisions that affect the reputation of the company. They consult supervisors for some decisions, but make most without talking to a supervisor.
• Must often meet strict daily and weekly deadlines.

Hours/Travel

• Generally have a set schedule each week.
• May work part time or full time.
• Usually work a standard 40-hour week if employed full time.