Help Desk - Certificate of Completion

Overview

Approved By LWIA: 20
Last Re-Certification Date: 9/5/2024
Next Re-Certification Date: 9/4/2026

Program Description

This certificate will provide the skills and knowledge required for an entry level IT Help Desk position. Topics include an introduction to IT topics, troubleshooting, customer service, networking fundamentals, operating systems, system administration, and security.

Established in 2020

CIP: 15-1202 Computer Technology/Computer Systems Technology.

Training Program Type

Vocational

Provider Information

Lincoln Land Community College

View WIOA-approved programs

Visit provider website

Program Contact Info

5250 Shepherd Rd
Springfield, IL 62703
(217) 786-2275

Associated Job Families and Occupations

  • Computer and Mathematical Occupations
    • (151232 )

Certifying / Licensing / Registering Body

Quality Assurance

  • Higher Learning Commission

Education Information

Community College Certificate of Completion

32 Weeks ( 736.00 Hours / 18.00 Credit Hours )

Tuition$2,421.00
Books$912.00
Fees$270.00
Total Cost$3,603.00

Financial Aid

  • Institutional Scholarships

Application Procedure

Contact Provider

Entry Requirements:

  • HS Diploma/GED

Nondiscrimination, Equal Opportunity, and Disability Provisions Compliance Assurance

  • EEO Compliant: Yes
  • Disability Accomodation: Yes

Program Offerings

  • Full-Time Enrollment
  • Day Classes
  • Online/E-Learning Instruction

Performance Data

Program: Help Desk - Certificate of Completion

Overview

Approved By LWIA: 20
Last Re-Certification Date: 9/5/2024
Next Re-Certification Date: 9/4/2026

Program Description

This certificate will provide the skills and knowledge required for an entry level IT Help Desk position. Topics include an introduction to IT topics, troubleshooting, customer service, networking fundamentals, operating systems, system administration, and security.

Established in 2020

CIP: 15-1202 Computer Technology/Computer Systems Technology.

Provider Information

Lincoln Land Community College

View WIOA-approved programs

Visit provider website

Program Contact Info

5250 Shepherd Rd
Springfield, IL 62703
(217) 786-2275

Associated Job Families and Occupations

  • Computer and Mathematical Occupations
    • (151232 )

Certifying / Licensing / Registering Body

Quality Assurance

  • Higher Learning Commission

Education Information

Community College Certificate of Completion

32 Weeks ( 736.00 Hours / 18.00 Credit Hours )

Tuition$2,421.00
Books$912.00
Fees$270.00
Total Cost$3,603.00

Financial Aid

  • Institutional Scholarships

Application Procedure

Contact Provider

Entry Requirements:

  • HS Diploma/GED

Nondiscrimination, Equal Opportunity, and Disability Provisions Compliance Assurance

  • EEO Compliant: Yes
  • Disability Accomodation: Yes

Program Offerings

  • Full-Time Enrollment
  • Day Classes
  • Online/E-Learning Instruction