Use the Account Management tool to view customer profile information, assign users to customer groups and reset account passwords.

The Customer Support Center offers assessments that can be used as part of the career development process. Below are assessments in the Customer Support Center: 

•  Employment 101
•  NOCTI 21st Century Skills Assessment 
•  Observational Evaluation 
•  Worksite Evaluation 

Partners can use the Career Plan with their customers to: 

•  Review Assessment results. 
•  Create goals based on assessment results. 
•  Identify steps/services needed to achieve their goals. 
•  Document current status and flags when intervention is needed. 

Use the Outcome Tool to view and track customers accomplishments by:

•  Services 
•  Goals 
•  Measurable Skills Gains 
•  Employment 
•  Earned Credentials 

Illinois workNet Resume Builder powered by Optimal Resue is a free tool to help customers with their job search.  The tools offer customers tools for:

•  Resumes 
•  Cover Letters 
•  Portfolios 
•  Interview Tools 
•  Assessments 
•  And More!

In the Customer Support Center, partners can view customers saved resumes and more. 

The Worksite Placement tool helps partners identify employers and worksites, the number of opening for those worksites, and youth worksite placement.